Our Refund Policy
We believe in fair and transparent policies. Here's how we handle refunds with care and understanding.
Our Commitment to You
At Prime Pathway, we're committed to your success. Every program is carefully tailored to your unique goals, which is why our refund policy is designed to be fair while protecting the quality of our personalized service.
How Our Refund Process Works
Contact Us
Send us an email at hello@primepathway.in with your enrollment details and reason for the refund request.
We Review
Our team carefully reviews your request against your specific service agreement to ensure fairness for everyone.
Quick Processing
Once approved, we process your refund within 7-14 business days to your original payment method.
What You Should Know
📋 Your Service Agreement is Key
Each program has its own terms outlined in your service agreement. This document is your guide for refund eligibility, timelines, and any specific conditions that apply to your program.
⏰ Timing Matters
Refund requests must be made within the timeframe specified in your service agreement. We can't process requests outside these agreed timelines, as it helps us maintain program quality for all participants.
💰 Fair Deductions
If approved, any deductions (like taxes or non-refundable components) will be clearly explained and applied as outlined in your agreement. We believe in transparency throughout the process.
When Refunds Aren't Possible
We understand this can be disappointing, but refunds aren't possible in these situations:
- •You voluntarily withdraw from the program after services have begun
- •Services have already been delivered according to your agreement
- •External factors beyond our control (like immigration policy changes) affect outcomes
- •Non-refundable components are involved (as defined in your agreement)
Questions About Your Specific Situation?
We're here to help! Every situation is unique, and we're happy to discuss your specific case.
Contact Us at hello@primepathway.inRemember: This page provides a general overview. Your signed Service Agreement is the official document that governs your specific refund terms and conditions.