At Prime Pathway, we are committed to delivering high-quality, personalized career services. Because every program is tailored to the individual client, our refund policy is governed by the specific Service Agreement signed at the time of enrollment.

General Principles

• Refund eligibility, amounts, and timelines are defined in the client’s signed Service Agreement.
• Different products and services may have different refund terms.
• Refunds are processed only in accordance with the agreed terms; no exceptions are made outside of the Agreement.
  

Requesting a Refund

• Clients must submit a refund request in writing to hello@primepathway.in with their enrollment details.
• Requests are only valid if made within the timelines specified in the Service Agreement.
• Prime Pathway will review each request and confirm eligibility as per the Agreement.
  

Processing Timelines

• Once approved, refunds are typically processed within 7–14 business days to the original mode of payment, unless otherwise stated in the Service Agreement.
• Any deductions (such as taxes, non-refundable components, or administrative fees) will be applied as outlined in the Agreement.
  

Non-Refundable Circumstances

Refunds will not be applicable if:

• The client withdraws voluntarily from the program.
• Services have already been delivered as per the Agreement.
• Non-refundable components are involved (as defined in the Agreement).
• External factors (such as immigration policy changes, economic conditions, or third-party decisions) impact outcomes beyond Prime Pathway’s control.

Final Authority

This page provides a general overview. The signed Service Agreement for each client is the binding document and will prevail in all matters relating to fees, payments, and refunds.

For questions about your specific eligibility, please contact us at hello@primepathway.in.

‍