Our Refund Policy
Clear cancellation and refund terms for PrimePathway services, designed for transparency and payment compliance.
Refund & Cancellation Policy
This policy applies to services offered under PrimePathway and is aligned with the service agreement accepted by each client. It explains eligibility, timelines, exclusions, and the process for refund requests.
PrimePathway is operated by Clanapp Pvt Ltd.
Policy Scope
- • This policy applies to service plans purchased from PrimePathway.
- • Refunds, if approved, are processed only to the original payment source.
- • Final eligibility is governed by the signed Service Agreement and actual delivery records.
- • Taxes, payment gateway charges, and non-refundable components are excluded from refund amounts unless required by law.
Refund Eligibility (Service Programs)
Refund eligibility is evaluated after completion of the full contracted service term (as defined in the signed agreement), subject to:
- • Client has fulfilled obligations under the agreement (accurate information, participation, approvals, cooperation).
- • Client is not in material breach of contract terms.
- • Refund request is submitted within the timeline specified in the signed agreement.
Refund Slab (as per current draft agreement)
- • 0 verified positive responses: 60% refund
- • 1-2 verified positive responses: 40% refund
- • 3-5 verified positive responses: 25% refund
- • 6-9 verified positive responses: 10% refund
- • 10 or more verified positive responses: No refund
Refund slabs are applied only to refundable fee components and calculated net of GST, as defined in your signed agreement.
Non-Refundable / Rejection Scenarios
Refund requests may be rejected in the following situations:
- •Client voluntarily discontinues before the minimum service period defined in the agreement.
- •Client non-cooperation, false information, misconduct, or other material breach.
- •Refund requested after the allowed request window in the agreement.
- •Non-refundable components, taxes, or fees already consumed/processed as per contract.
- •Outcome changes due to external factors outside Company control (for example employer decision, visa policy, market conditions).
Cancellation Policy
Clients may request cancellation by emailing contact@primepathway.in from their registered email ID with full name, registered phone number, enrollment date, and reason for cancellation.
- • Cancellation is effective only after written acknowledgement from PrimePathway.
- • We aim to acknowledge cancellation requests within 2 business days.
- • Cancellation does not automatically mean refund; refund eligibility is governed by the signed Service Agreement and applicable refund slabs.
- • If the client exits before the minimum committed service period defined in the agreement, refund may not be applicable.
- • PrimePathway may suspend or terminate services in cases of fraud, false information, abuse, misconduct, or material non-cooperation.
- • In all cases, final cancellation and refund decisions are based on documented engagement records and contract terms.
Refund Request Process & Timelines
Step 1: Raise Request
Email contact@primepathway.in with full name, registered email, phone number, enrollment date, and reason.
Step 2: Verification
We review service records and eligibility under the signed agreement. We may ask for additional details if required.
Step 3: Processing
If approved, refund is initiated within 7 business days and typically reflects in 5-10 business days based on bank/payment method.
We process refunds to the original payment method only. Final credit timelines are controlled by issuer banks, card networks, UPI apps, and payment processors.
Service Agreement Reference
The definitive refund and cancellation terms are governed by the signed service agreement. You can review the current draft here:
View Draft Service Agreement (PDF)Questions About Your Specific Situation?
We're here to help! Every situation is unique, and we're happy to discuss your specific case.
Contact Us at contact@primepathway.inNote: This policy is a general public summary for customer clarity. In case of conflict, the signed Service Agreement and applicable law shall prevail.
Last updated: 28 April 2026